Shipping

We despatch all orders received within two business days with the following choices of delivery methods.

Parcel Post. Within Australia, we use Australia Post with free delivery on all orders.

International Post. Deliveries outside Australia, the flat rate is $27.50 per order. It will take between 1 to 2 weeks to be delivered. We use Australia Post International.

Collect. If you prefer, you can choose to collect your order from our offices in South Perth, during business hours. Please call us first on 9367 2500 to confirm arrangements.

Free Shipping Offer

Free Shipping is provided for all Australian orders (for delivery within Australia) and uses standard Australia Post Parcel Post service. Coins are shipped within 2 business days and are usually delivered within 2 to 5 days from despatch. Free Shipping is only available for orders delivered within Australia.

Refunds and Returns

We provide a 30-day refund guarantee. Should you wish to return one of our products within 30 days, you are welcome to do so for an exchange, store credit or refund. To do so, please contact us as soon as possible via our "Contact Us" page.

Payment

Paypal

You can pay with PayPal even if you have never used it before. This is a very quick and easy process, and you can purchase immediately using your credit or debit card. If you do have a PayPal account, you can pay using your PayPal balance or linked bank account.

Bank Deposit / Electronic Funds Transfer

You can pay for your order by depositing your payment directly into our bank account via Internet Banking (EFT) using the bank account details provided during the check out process. This is the most direct and secure payment method.

Website Security

Our site utilises SSL encryption technology making it secure for payment and personal information.

All sensitive information you send us is encrypted in transit.

If someone somehow attempts to read the sensitive information you send us then all they see is an unreadable (garbled) message.

The technology we use is called SSL Certificate website encryption

We follow best-practice web security procedures

We do not store your credit card details anywhere on our systems

We only use third parties that satisfy our stringent security standards

We use networking security measures such as firewalling and VPNs

We use payment systems that are Level 1 Payment Card Industry (PCI) standards compliant

Privacy

Treasures of Oz is committed to protecting the privacy of the personal information we collect, in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

We do not share your personal details with any third parties other than in the legitimate processing and delivery of products ordered from us.